How can I have a new application installed in the Xcentric Cloud Network? [Article]
To have a new application installed in the Xcentric Cloud Network, please visit the New Application Installation form to submit an applica
- Application Update procedures [Article]
Application updates are handled by the Xcentric Cloud Services team. Updates to the following applications are completed automatically without a user submitted request. For all other applic
- What is the process for application updates? [Article]
You can request an application update by sending an email to updates@xcentric.com. Please include the name of the software product you would like to have updated and any new licensing information
- How do I setup my iPad to get my mail from Xcentric Cloud? [Article]
...show you how to setup an iPad to work with Xcentric Cloud if the ActiveSync option has already been added to your account.
Please note that if you have not previously been
- How do I access my archived messages in Postini? [Article]
If your firm subscribes to the Postini email archiving service, you can recover any mail that you have received or sent. The retention period for your mail depends on the subscription; however,
- How do I setup my iPhone to get my mail from Xcentric Cloud? [Article]
...ow you how to setup an iPhone to work with Xcentric Cloud if the ActiveSync option has already been added to your account. Please note that if you have not pre
- Guidelines for Using the Internet in the Cloud [Article]
Xcentric has recently increased security as it applies to using Internet Explorer (IE) inside the Xcentric Cloud to help protect you and your firm and to give everyone the best Cloud experience poss
- What is a user profile and what happens if it is restored or recreated? [Article]
Your Cloud Profile holds many of the settings for your applica
- How to set the Workgroup Template locations within Microsoft Word [Article]
In addition to looking in your default user templates file location for existing templates, 2007 and 2010 Office programs look in the workgroup templates file location for more templates. You can
- What steps do I take if I lose my iPad or Tablet [Article]
Here are the steps that should be taken in the event that an iPad or tablet device is lost: 1) If this device has been setup to synchronize mail with Xcentric Cloud, contact the Xcentric Sup
- What steps do I take if I lose my smart phone [Article]
Here are the steps that should be taken in the event that a smart phone is lost: 1) Call the device's phone number to verify that it's not misplaced and within close proximity. Hopeful
- How can I open a PST archive file in Outlook? [Article]
PST (Personal Folder) files are archive files used by Microsoft Outlook. The items stored in a PST file do not use up any space allocated to your mailbox, but use only the disk space required by the
- How can I add, delete, enable, disable, or change an Xcentric Cloud user account... [Article]
Option 1 (real-time)
Account administrators may add, delete, enable or disable Xcentric Cloud user accounts in real-time through the Acco
- How can I setup my home computer to access Xcentric Cloud? [Article]
You can access the Xcentric Cloud network and your Cloud applications from a home computer or alternate computer by installing the Citrix web plug-in on that computer. The Citrix web plug-in is
- How can I setup my Android phone to get Xcentric Cloud mail? [Article]
...how to setup an Android phone to work with Xcentric Cloud if the ActiveSync option has already been added to your account. Please note that if you hav
- Does Xcentric provide peer review accounts? [Article]
Xcentric understand the need for peer review accounts. For that reason, we provide firms with temporary peer review accounts. These peer review accounts are available for one week per calendar yea
- How do I setup the Citrix Receiver on my iPad? [Article]
Xcentric does not directly support the Citrix Receiver, however, installing the Citrix receiver on your iPad will allow you to launch your Xcentric Cloud application on the iPad.
Down
- How can I access email using a web browser? [Article]
...ut installing any software by using the webmail site.
Type mail.xcentric.com in your browser's address bar,
- Scanning into Xcentric Cloud is Slow [Article]
There are several things that can cause slowness while scannin
- Xcentric Account Team [Article]
Objective
The purpose of this page is to outline your primary points of contact at Xcentric and their roles and responsibilities to ensure you receive the best and most efficient service poss