Application Update procedures

Application updates are handled by the Xcentric Cloud Services team.  Updates to the following applications are completed automatically without a user submitted request.  For all other applications, please submit a Application Update Request by sending an email to updates@xcentric.com.  

An Aapplication Update Request is unnecessary for the following applications as they are automatically performed when updates become available:

CCH
  • CCH ProSystem fx Tax (current year and prior year only)
Microsoft
  • Microsoft Office 2010 - service packs and hotfixes only
  • Microsoft Office 2003 - service packs and hotfixes only
To request an upgrade to the latest version of Microsoft Office, an Application Installation Request must be submitted. 

Thomson Reuters
  • UltraTax CS (current year and prior year only)
  • FileCabinet CS
  • Fixed Assets CS
  • Creative Solutions Accounting CS
  • Planner CS



Application updates by request
An update request must be completed for all other applications not listed above. Send requests to updates@xcentric.com. 

*Please note that we will not perform application upgrades (i.e. Engagement version X to version Y), as this could introduce changes in usability of the program that the firm will want to be trained on prior to upgrade. 
 
To have a NEW application installed or tested for compatability with Xcentric Cloud, please submit a New Application Installation Request.
 

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