What is a user profile and what happens if it is restored or recreated?

Your Cloud Profile holds many of the settings for your applications that you, as a user, changed or adjusted. For example, recently opened documents, window size preferences, email signatures and recently typed email addresses are all settings that are stored in your cloud profile. 
Occasionally, your profile may become corrupted. This is not caused by something that you specifically did to corrupt the profile; it may be the result of an application crash or error. It it hard to deterimine the cause of profile corruption, it just happens.
When you call our support team to report an application issue and we can verify that the error is isolated to your user account, we can usually narrow what initially seems to be a larger application issue down to a corrupt profile for your user account. These are the options we can take to resolve corrupted profile caused problems.
1. First we will probably try to restore your the profile. This means we are simply replacing your profile with a version of your profile from a previous date. We will often ask "do you know a point in time when this was working" or "when did you start getting the error." If you can give us a specific date, we can roll your profile back to before the problem started occuring. This requires you to be completely logged off the Cloud. Depending on the size of your profile, this can take anywhere from 2 to 15 minutes. You are not likely to lose any settings with a profile restore; it's a clean fix.
2. The previous versions of profiles that are available go back a few weeks, occasionally a month. Sometimes we encounter a profile that is corrupt and a working previous version is not available. If this is the case, we will recreate your profile. A new profile returns many of your settings to their default state. Some of the settings you will need to adjust after a receiving a new profile are putting intials into word or excel the first time you open them and adjusting your layout options in outlook. However, there are a few things that our support team can assist you with if you are given a new profile:
Outlook Signatures: We can copy your signatures over from a previous profile. 
Outlook NK2 file: This file stores the autocomplete information for the recipients in outlook. We can copy this file over from a previous profile.
Outlook Archive: We can assist in reconnecting your PST archive in Outlook.
Cloud Internet Explorer favorites: We can copy these from your old profile as well.

Your Cloud profile holds many of the settings for your applications that you, as a user, changed or adjusted. For example, recently opened documents, window size preferences, email signatures and recently typed email addresses are all settings that are stored in your Cloud profile.

Occasionally, your profile may become corrupted. This is not caused by something that you specifically did to corrupt the profile; it may be the result of an application crash or error. It it hard to deterimine the cause of profile corruption, it just happens.

When you call our support team to report an application issue and we can verify that the error is isolated to your user account, we can usually narrow what initially seems to be a larger application issue down to a corrupt profile for your user account. These are the options we can take to resolve corrupted profile caused problems.

How we can help with a corrupted profile 

  1. First we will probably try to restore your the profile. This means we are simply replacing your profile with a version of your profile from a previous date. We will often ask "do you know a point in time when this was working" or "when did you start getting the error." If you can give us a specific date, we can roll your profile back to before the problem started occuring. This requires you to be completely logged off the Cloud. Depending on the size of your profile, this can take anywhere from 2 to 15 minutes. You are not likely to lose any settings with a profile restore; it's a clean fix.

  2. The previous versions of profiles that are available go back a few weeks, occasionally a month. Sometimes we encounter a profile that is corrupt and a working previous version is not available. If this is the case, we will recreate your profile. A new profile returns many of your settings to their default state. Some of the settings you will need to adjust after a receiving a new profile are putting intials into word or excel the first time you open them and adjusting your layout options in outlook. However, there are a few things that our support team can assist you with if you are given a new profile:
  • Outlook Signatures: We can copy your signatures over from a previous profile.
  • Outlook NK2 file: This file stores the autocomplete information for the recipients in Outlook. We can copy this file over from a previous profile.
  • Outlook Archive: We can assist in reconnecting your PST archive in Outlook.
  • Cloud Internet Explorer favorites: We can copy these from your old profile as well.

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