Xcentric Knowledgebase

How can I report Spam to Postini?

Occasionally, you may receive Spam email messages in your inbox that have not been filtered out by the Postini Spam-filtering service.  You can report these spam messages which get through Postini's filtering services so that Postini development staff can review them.

Reporting a Spam Message Using Outlook 

1. Create a new email message in Microsoft Outlook.
2. Drag the spam email message(s) from the list view into the new email message.
3. Send the message to spam@postini.com.

 

Additional Information:

Messages sent to spam@postini.com are collected for evaluation. Postini collects these messages to get a large representative sample of the spam that is out there. Postini development staff evaluates the messages and uses them to make adjustments to the filtering engine. Do not expect feedback from Postini regarding the spam submission.

If the spam messages are not sent as attachments, they will not contain all necessary information, such as internet mail header information and will be discarded.

Emailing spam@postini.com will auto-generate a reply to the sender if submissions from that sender's email address have not been received recently. The system remembers the last 10,000 addresses from which it has received submissions; this may translate to a few hours or a few days depending on the volume of submissions.

As with virus scanning, Postini can only react to new spam techniques as they are developed. Postini engineers always work as quickly as possible to update filter heuristics to adjust to different spam patterns. Postini appreciates the patience, time, and effort it takes to submit new messages to spam@postini.com.