Xcentric Knowledgebase

Troubleshooting

There were 13 articles found in this category:

1. OLE Errors in Excel or Other Office Products
   If your firm uses the PPC toolbar inside of Office 2007 or 2010, you may get errors when using an embedded Excel document inside a Word document. This error is related to the way the PPC framework works with the newer versions of Microsoft Office. Thomson acknowledges that this is a programmati ...
2. I Can't Print Multiple Copies on My HP Laserjet Printer
   If you are attempting to print multiple copies of a document on your HP Laserjet Printer and get a single copy no matter how many copies you specify, the steps below may resolve your problem. Disabling Mopier Mode in Windows Vista/7 On your local computer, click on the Start menu and select Dev ...
3. Concurrent user error message -- Use the Session Manager to clear disconnected sessions
   Should you receive a message indicating that your login attempt is denied due to a "concurrent user/sesion" you may need to forceably close your Xcentric Cloud session. Before using the Session Manager, please try the "Reconnect" option within the CLoud portal. IN some instances, your session m ...
4. My Xcentric Cloud Session is Locked Up
   Occasionally, you may want to forceably close your Xcentric Cloud session. Your session may become unresponsive or you may have a disconnected session that you are unable to reconnect. Using Account Center you can close an open Cloud session even if you are unable to log out on your computer. Cl ...
5. What is a user profile and what happens if it is restored or recreated?
   Your Cloud Profile holds many of the settings for your applications that you, as a user, changed or adjusted. For example, recently opened documents, window size preferences, email signatures and recently typed email addresses are all settings that are stored in your cloud profile. Occasional ...
6. Copy and paste between the Cloud network and my computer isn't working
   Occasionally, an application on your local computer will interact with the clipboard in a way that prevents your Xcentric Cloud session from accessing the contents of the clipboard. A repair utility from Citrix will correct the problem without logging out your session. Repairing Cloud network c ...
7. I received a prompt to install an AVG Recommended Product Upgrade
   If you are a managed workstation customer you may receive a pop-up notification offering to install an AVG Recommended Product Upgrade. This notification allows you to install the AVG Websafe browser toolbar. At this time, Xcentric recommends that you do not install this toolbar into your br ...
8. Scanning into Xcentric Cloud is Slow
   There are several things that can cause slowness while scanning. The easiest to fix are the following: lower the DPI settings; scan front pages only (as opposed to duplex); and if available, choose a smaller file size as opposed to High Quality. If the settings above aren’t working, ...
9. I am unable to launch applications in Firefox from login.xcentric.com
   You may experience issues launching applications in Firefox from login.xcentric.com if the Citrix client is not set with the correct action within Firefox. Follow the steps below for your version of Firefox to set the correct action for the Citrix client. Setting the Citrix client action in Fir ...
10. Xcentric Cloud says that the new password I want to use is unacceptable.
    Your password for the Xcentric Cloud Network must meet several criteria to be accepted by Xcentric's password policy. This password policy has been derived from common security best practices. Password Policy Password changes are forced every 90 days May not contain all or part of the user's ...
11. What is latency?
    Latency refers to the amount of time it takes a packet of data to move across a network connection. When a packet is being sent, there is "latent" time, when the computer that sent the packet waits for confirmation that the packet has been received. Latency is generally measured in terms of mill ...
12. I got disconnected from my Xcentric Cloud session - Video
    This video will show you how to reconnect to your Xcentric Cloud applications if you have been disconnected from the server.
13. How can I test my Internet connection? - Video
    This video will show you how to test the quality and speed of your Internet connection.