Xcentric Knowledgebase

New User Training

There were 4 articles found in this category:

1. Xcentric Cloud Online User Training
   This training is designed to introduce new users to the Xcentric Cloud network. In these three modules you'll learn: Part 1: About the Xcentric Cloud Network What is Xcentric Cloud? What are the benefits of Xcentric Cloud? Terms you should know. What changes should I expect? Part 2: Accessing ...
2. Concurrent user error message -- Use the Session Manager to clear disconnected sessions
   Should you receive a message indicating that your login attempt is denied due to a "concurrent user/sesion" you may need to forceably close your Xcentric Cloud session. Before using the Session Manager, please try the "Reconnect" option within the CLoud portal. IN some instances, your session m ...
3. My Xcentric Cloud Session is Locked Up
   Occasionally, you may want to forceably close your Xcentric Cloud session. Your session may become unresponsive or you may have a disconnected session that you are unable to reconnect. Using Account Center you can close an open Cloud session even if you are unable to log out on your computer. Cl ...
4. Guidelines for Using the Internet in the Cloud
   Xcentric has recently increased security as it applies to using Internet Explorer (IE) inside the Xcentric Cloud to help protect you and your firm and to give everyone the best Cloud experience possible. We’ve covered a few questions below that you may be asking regarding the recent chang ...