Xcentric Knowledgebase

How To's

There were 42 articles found in this category:

1. How do I setup my BlackBerry to get my mail from Xcentric Cloud?
   This document will show you how to setup a BlackBerry to work with Xcentric Cloud if the BlackBerry service option has already been added to your account. Please note that if you have not previously been setup with the BlackBerry service option on your Cloud account, additional fees will apply ...
2. How can I add, delete, enable, disable, or change an Xcentric Cloud user account?
   Option 1 Account administrators may add, delete, enable or disable Xcentric Cloud user accounts in real-time through the Account Center. See “Managing User Accounts in Account Center” below for more information. Video tutorials are also available inside Account Center for many of ...
3. How to Setup a Computer to be a Managed Workstation
   The first step to getting a computer ready to be an Xcentric managed workstation is to install the Halo agent. Whether it's a brand new laptop or workstation, or simply an older machine that has had the Windows operating system re-installed, every managed workstation needs a Halo agent. The Hal ...
4. How to Change the Name on Your Adobe Acrobat Comments
   If you want to change the name displayed on your comments in Adobe Acrobat, follow the proceedure below. In Acrobat, click on the Edit menu and select Preferences. Click Commenting in the list of categories on the left. Uncheck the option Always use Log-in Name for Author name. Click OK. Cre ...
5. Concurrent user error message -- Use the Session Manager to clear disconnected sessions
   Should you receive a message indicating that your login attempt is denied due to a "concurrent user/sesion" you may need to forceably close your Xcentric Cloud session. Before using the Session Manager, please try the "Reconnect" option within the CLoud portal. IN some instances, your session m ...
6. My Xcentric Cloud Session is Locked Up
   Occasionally, you may want to forceably close your Xcentric Cloud session. Your session may become unresponsive or you may have a disconnected session that you are unable to reconnect. Using Account Center you can close an open Cloud session even if you are unable to log out on your computer. Cl ...
7. How can I have a new application installed in the Xcentric Cloud Network?
   To have a new application installed in the Xcentric Cloud Network, please visit the New Application Installation form to submit an application install request. You will be asked for an install request date, the specific product name, the product version number, and the license code, product key, ...
8. Application Update procedures
   Application updates are handled by the Xcentric Cloud Services team. Updates to the following applications are completed automatically without a user submitted request. For all other applications, please submit a Application Update Request by sending an email to updates@xcentric.com. An Aapp ...
9. What is the process for application updates?
   You can request an application update by sending an email to updates@xcentric.com. Please include the name of the software product you would like to have updated and any new licensing information or download credentials which may be required. An update ticket will be created when the email req ...
10. How do I setup my iPad to get my mail from Xcentric Cloud?
    This document will show you how to setup an iPad to work with Xcentric Cloud if the ActiveSync option has already been added to your account. Please note that if you have not previously been setup with the ActiveSync option on your account, additional fees will apply. Please contact your Firm A ...
11. How do I access my archived messages in Postini?
    If your firm subscribes to the Postini email archiving service, you can recover any mail that you have received or sent. The retention period for your mail depends on the subscription; however, the minimum retention period is one year. Visit http://login.postini.com in your web browser. Login ...
12. Citrix client download
    Windows Citrix Client download for Windows computers (Version 11.0) - recommended http://static.xcentric.com/downloads/citrix/XenAppWeb_v11_000.exe Mac OSX Citrix Client download for Mac computers (version 11.1) – recommended http://static.xcentric.com/downloads/citrix/Citrix_online_plug_i ...
13. How do I setup my iPhone to get my mail from Xcentric Cloud?
    This document will show you how to setup an iPhone to work with Xcentric Cloud if the ActiveSync option has already been added to your account. Please note that if you have not previously been setup with the ActiveSync option on your Cloud account, additional fees will apply. Please contact y ...
14. How can I best reduce my mailbox size?
    Maintaining a small organized mailbox helps not only keep data storage costs down, but makes finding and referencing email messages more efficient. In this article we'll look at a few places that email piles up that you might not think about right away. We'll also suggest a few ways to locate p ...
15. How to set the Workgroup Template locations within Microsoft Word
    In addition to looking in your default user templates file location for existing templates, 2007 and 2010 Office programs look in the workgroup templates file location for more templates. You can use Microsoft Office Word to change the location in which your new templates are created from and/o ...
16. What steps do I take if I lose my iPad or Tablet
    Here are the steps that should be taken in the event that an iPad or tablet device is lost: 1) If this device has been setup to synchronize mail with Xcentric Cloud, contact the Xcentric Support team immediately and report it lost and they will send a 'wipe' command that will remotely erase all ...
17. What steps do I take if I lose my smart phone
    Here are the steps that should be taken in the event that a smart phone is lost: 1) Call the device's phone number to verify that it's not misplaced and within close proximity. Hopefully an honest person will answer and assist in returning it to you. 2) If step 1 is unsuccessful, contact the Xc ...
18. Do you have a list of approved printers for the Citrix environment?
    We recommend using printers that are supported for use in Citrix by the manufacturer. Attached is an article from Hewlett Packard that includes printers supported in a Citrix environment. This article explains what printer features you can expect to work in Citrix and why host-based printers ...
19. How can I open a PST archive file in Outlook?
    PST (Personal Folder) files are archive files used by Microsoft Outlook. The items stored in a PST file do not use up any space allocated to your mailbox, but use only the disk space required by the size of the file. You can open a PST file in Outlook and attach it to your Outlook navigation p ...
20. Setting account security questions - Video
    This video will show you how to set security questions for your Xcentric Cloud account so that you can reset your password if you have forgotten it. Security questions and password resets are managed from the Xcentric Account Center.