KnowledgeBase

Category » Cloud Network

There were 10 articles found in this category:

1. Concurrent user error message -- Use the Session Manager to clear disconnected sessions
   Should you receive a message indicating that your login attempt is denied due to a "concurrent user/sesion" you may need to forceably close your Xcentric Cloud session. Before using the Session Manager, please try the "Reconnect" option within the CLoud portal. IN some instances, your session m ...
2. My Xcentric Cloud Session is Locked Up
   Occasionally, you may want to forceably close your Xcentric Cloud session. Your session may become unresponsive or you may have a disconnected session that you are unable to reconnect. Using Account Center you can close an open Cloud session even if you are unable to log out on your computer. Cl ...
3. Application Update procedures
   Application updates are handled by the Xcentric Cloud Services team. Updates to the following applications are completed automatically without a user submitted request. For all other applications, please submit a Application Update Request by sending an email to updates@xcentric.com. An Aapp ...
4. Xcentric Cloud Data Backup Policy
   General Onsite Backups are performed daily Daily backups are incremental backups Bi-Weekly full backups are performed on either Tues/Friday or Wed/Saturday Monthly and Yearly backups are full backups. Yearly is considered every April 30th. Backups are independent of your firm’s data reten ...
5. Does Xcentric provide peer review accounts?
   Xcentric understand the need for peer review accounts. For that reason, we provide firms with temporary peer review accounts. These peer review accounts are available for one week per calendar year at a greatly reduced cost. Please contact your Client Services Manager (CSM) for additional infor ...
6. What security measures are in place for cell phones?
   Xcentric takes the security of your data very seriously. For this reason, there are default security policies that are in place to protect cell phones that synchronize email with Xcentric. Here are the details of the security policy: The policy applies to iPhone, BlackBerry, and Android phon ...
7. Xcentric Account Team
   Objective The purpose of this page is to outline your primary points of contact at Xcentric and their roles and responsibilities to ensure you receive the best and most efficient service possible. Description The Xcentric Account Team’s primary focus is help you efficiently leverage techno ...
8. Xcentric Cloud Network Connectivity Guidelines
   Calculating connectivity requirements can be more of an art than a science. The Internet can be used for so many functions (web browsing, email, radio, video, file transfer, video conferencing, etc.) and each has its own unique and specific requirements. Understanding the approximate profile of ...
9. What is latency?
   Latency refers to the amount of time it takes a packet of data to move across a network connection. When a packet is being sent, there is "latent" time, when the computer that sent the packet waits for confirmation that the packet has been received. Latency is generally measured in terms of mill ...
10. When are the Xcentric Cloud scheduled maintenance windows?
    Xcentric Cloud Network system-wide maintenance is performed on a regular schedule. Sundays 2am-9am EST (Business Applications, System Maintenance) Wednesdays 2am-5am EST (System Maintenance) Fridays 2am-5am EST (System Maintenance) During the maintenance windows: No users will be allowed to ...